EXCHANGES AND RETURNS
infiniod.com will gladly exchange, credit or refund the purchase directly from infiniod.com if returned within 30 days of the shipping date, unless otherwise stated herein.
Merchandise must be returned NEW, in its original condition at the time of purchase, in the original unopened packaging with original tags and tickets attached. No returns or exchanges will be accepted if the merchandise has been used or worn.
Returns with Gift Receipts
A full refund in the form of a merchandise credit will be issued.
Returns or Exchanges by Mail
Merchandise may be returned or exchanged by mail via UPS or insured USPS (to the address below) using the pre-addressed label attached to the packing slip. Your name and address must be included on the label (packages will not be accepted without a return name and address). Allow 2 weeks for processing.
4885 Rockwell Lane
For merchandise returns and/or exchanges for new merchandise, please follow the instructions below:
Preparing your return:
- Make a copy of the packing slip for your records.
- Use the original packaging or strong corrugated carton.
- To expedite your return/exchange, insert the packing slip. Keep the return label for use on the outside of the package.
- If your exchange order requires additional payment, please contact Guest Services. Select a contact option at the bottom of this article.
- Money orders, cashiers’ checks or personal checks will not be accepted. If received, the order will be returned to you with a letter of explanation.
- Pack and tape your package securely.
- Affix the return shipping label to the package.
- For tracking purposes, it is important that you ship your package via United Parcel Service (UPS) or insured Parcel Post. (We cannot accept C.O.D.)