EXCHANGES AND RETURNS
infiniod.com will gladly exchange, credit or refund the purchase directly from infiniod.com if returned within 30 days of the shipping date, unless otherwise stated herein.
The following are required for returning items to a store for a full refund*:
1) matching Ship to/Bill to address
2) The unused/unworn item in original packaging and with all paperwork, parts & accessories
3) The order Packing Slip OR e-Receipt (printed copy or mobile device display)
Merchandise must be returned NEW, in its original condition at the time of purchase, in the original unopened packaging with original tags and tickets attached. No returns or exchanges will be accepted if the merchandise has been used or worn.
Returns with Gift Receipts
A full refund in the form of a merchandise credit will be issued.
How to Return
simply send email to email@example.com with your order number. you will receive an email (within 1-2 business day) with the instruction of returning process.
Shipping cost of your return:
You will be responsible for the shipping cost.
Preparing your return:
- Make a copy of the packing slip for your records.
- Use the original packaging or strong corrugated carton.
- To expedite your return/exchange, insert the packing slip. Keep the return label for use on the outside of the package.
- If your exchange order requires additional payment, please contact Guest Services. Select a contact option at the bottom of this article.
- Money orders, cashiers’ checks or personal checks will not be accepted. If received, the order will be returned to you with a letter of explanation.
- Pack and tape your package securely.
- Affix the return shipping label to the package.
- For tracking purposes, it is important that you ship your package via United Parcel Service (UPS) or insured Parcel Post. (We cannot accept C.O.D.)
Returns or Exchanges by Mail
Merchandise may be returned or exchanged by mail via UPS or insured USPS (to the address below) using the pre-addressed label attached to the packing slip. Your name and address must be included on the label (packages will not be accepted without a return name and address). Allow 2 weeks for processing.
4885 Rockwell Lane
Please refer to our policy for more information.